Frequently Asked Questions

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Server
What are the rates?
We use following rates in our servers:
  • 10x Breeding
  • 10x Taming
  • 5x Farming
  • 5x XP
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What is Arkdata?

Arkdata is a tool developed to read ark map files, with Arkdata you can keep track of your dinos, dino information, tribe logs and more!

Access arkdata from here.

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82
Whats mods are on the PvE cluster?

Mod List:

  • ☆ Structures Plus
  • ☆ Dino Storage v2
  • ☆ Kraken Better Dinos
  • ☆ Awesome Spyglass
  • ☆ HG Stacking 5000
  • ☆ TC Auto Rewards Vault
  • ☆ Soon Avalanche Custom Mod

Mod Link:

https://steamcommunity.com/sharedfiles/filedetails/?id=1921789843

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What are your rules?

Please ensure to read the rules for our cluster and understand them. If you are unsure about a rule, you are always welcome to ask the community or a team member to clarify

Click Here for rules page.

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Why dont you add …. mod or change settings in your cluster?

We have being playing ark for a long time and have lot of experience in regards to how mods effect clusters and server economy or performance as well as to suit our concept.

If there is a mod or setting not included in our cluster its either:

  • Huge performance impact on server performance,
  • Unbalanced mod which is not suitable for our concept
  • Breaks server economy with op dinos or items.
  • Mod size is too high,
  • Open to duping,
  • Bugged,
  • Inactive developer with no support.

There could be other reasons as well. This doesnt mean you shouldnt make suggestions but please keep in mind hearing same suggestions over and over is tiring so if we do reject your suggestion please respect our decision and do not pester admins .

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What is your concept?

Our concept is longer lasting ark experience with added content to have fun and to meet new players worldwide. We are players ourself too and found other servers either too op that fun ends too quickly or near enough to vanilla settings that we didnt have enough time for or bad management and admins that had no respect for their players.

We do understand we cannot cater to every kind of players out there but it is difficult to adjust servers to every players liking.

In op settings you dont even get to know other players since their experience in server will be so short they will reach end game too quickly without any interaction.

This is why we chosed our current settings and mods to suit our concept. However this doesnt mean what you see right now is final concept as we are still working on our custom mod as well as settings will be further tweaked to suit more players.

 

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82
Do you wipe servers?

No we dont have planned wipes. We do want our players to play months or even years.

Only time we might consider wipes are;

  • Due to technical reasons.
  • If server economy is really bad that gameplay and experience does not fit our concept.

 

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Genesis
Will you be adding Genesis to the cluster?

Yes, we will be adding it to the cluster as soon as it is released.

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When is Genesis releasing?

Currently Genesis is scheduled for release on 25/02/2020

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How will transfers work when Genesis is released on the cluster?

Our plan for the start of the release is to only allow character transfers to Genesis which means you can transfer your character into the new Genesis map and out of the Genesis map. This also means that creature and item transfers won’t be available at the start of the release. Reasoning behind this is so everyone has an equal start when Genesis releases and everyone can experience the new map how it is meant to be.

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69
When will you open transfers?

We plan on opening transfers 1 to 2 months from when Genesis is released. We need to assess how Genesis gameplay is and how transferred items or dinos will affect gameplay when transfers are open, we will then decide when people will be able to transfer their characters, creatures and items to and from the Genesis map freely.

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82
Will you allow creature and item transfers out of Genesis map before full transfers open?

No, upon release we will assess the situation and see how stable the map and new items and creatures are before allowing them onto the rest of the cluster.

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82
Will vote rewards be allowed on Genesis?

We will assess the situation depending on gameplay and progress of the release, you will still be able to vote and claim your ArcBars on Genesis before the rewards are added, but yes at some point vote rewards will be added.

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Will any new creatures or items from Genesis be added to the reward vault?

Yes but not straight away. New items and creatures will be added to the reward vault when we allow full transfers to be open.

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87
Will you be adding current mods to Genesis when its launched?

With initial server launch we will be including basic mods, due to recent bugs with Krakens Better Dinos we have decided we won’t be adding the Krakens Better Dino mod to Genesis as soon as its released as there are items and functions which could alter Genesis dinos or issues that could lead to game breaking bugs with the new content in Genesis. Also please keep in mind mod developers will not have access to Genesis content right away in devkit therefore they wont be able to fix their bugs rightaway, due to this reason if we do find any mods breaking game play or cause issues we will exclude them.

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74
Game
How do I report abandoned structures / creatures?

To make a report, simply open a ticket on the website, explain what the structure(s)/creature(s) are and ensure to include a screenshot of the structure(s)/creature(s) in queustion as well as the coordinates. To get the coordinates, ensure you are next to the structure(s)/creature(s), Press F1 to open the command console, type ccc and press Enter and that will copy the coordinates to your clipboard, simply paste them into your ticket.

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85
What is Arkdata?

Arkdata is a tool developed to read ark map files, with Arkdata you can keep track of your dinos, dino information, tribe logs and more!

Access arkdata from here.

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82
How does structure and dino decay work?

On our servers we do not have any decay timers, the only time your structures and dinos will be wiped is by an admin if you / your tribe are inactive for 14 days or more.

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80
How do i refresh my decay timer(s)?

To refresh your decay timers, you must login and ensure you are logged in during a world save. There is a world save every 30mins and a notifcations will show up ingame when a world save is being performed. You must do this for every map on the cluster where you have structures and dinos on.

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146
What if I am going to be inactive more than 14 days but will be returning?

If you are going to be inactive for more than 14 days or more and will be returning, you will need to make a ticket ( see support > tickets ) on our website explaining you are going to be inactive for 14 days or more and what date you will be returning so we know not to wipe your stuff.

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128
Why don’t we have decay timers?

The reason behind not having decay timers is to help keep the server a lot cleaner than if we just used Ark’s vanilla decay timers and this also allows people to build out of what ever they want without worrying their thatch roof will decay in 2 days.

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181
Why can’t i tame Gachas?

Gacha taming is disabled on our servers.

After seeing the effects Gachas can have on a player’s experience, we have deemed Gachas as unbalanced for our concept

 

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181
How to get in game coordinates?

When you need to send coordinates to an admin to check something out, please use the copycoordstoclipboard command to make it easier for an admin to teleport to that position.

Here is how you use the command:

  1. Go to the location
  2. Open the command console (You do this by pressing TAB)
  3. Type ccc into the command console and press Enter
  4. Although it wont show anything at this stage coordinates are copied to your clipboard.
  5. Paste the coordinates using CTRL + V in a text document or in support ticket

Example of how the coordinates should look when you paste them

260588 -332380 22237 -58.56 8.57

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72
Do you refund lost items or dinos?

No we dont refund or replace items or dinos regardless of how you lost them unless item or dino was accidently removed or deleted by an admin.

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163
What is Arc bars?

Arc bar is a main currency type used throughout our server for trading, You can get them by voting or from other players by trading.

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72
What is Avalanche coin ?

Avalanche coin is a custom currency from our mod, you can convert arc bars to avalanche coins. Mainly used to fill the gap where an item would be too expensive for arc bars.

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72
Will you be adding current mods to Genesis when its launched?

With initial server launch we will be including basic mods, due to recent bugs with Krakens Better Dinos we have decided we won’t be adding the Krakens Better Dino mod to Genesis as soon as its released as there are items and functions which could alter Genesis dinos or issues that could lead to game breaking bugs with the new content in Genesis. Also please keep in mind mod developers will not have access to Genesis content right away in devkit therefore they wont be able to fix their bugs rightaway, due to this reason if we do find any mods breaking game play or cause issues we will exclude them.

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74
Voting
Why vote?

Voting helps us improve our ranking as well as our position on top 100 site, in our case ark-servers.net. Being in first page means we can reach players quicker and expand our community. You can also earn yourself arc bars which is currency used through out our cluster as well as chance to win prizes every month for top 3 voters.

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182
How can i vote?
  • Simply goto our vote page.
  • Click on each vote button under 3 servers.
  • New page will open at ark-servers.net asking you to login with your steam,
  • Simply login with your steam and your vote will be added to ark-servers.net

We have a script which checks for votes and adds your vote to our database.

From in game in chat message you will get a message to make a claim which will give you your arc bars.

You can press E on arc bars to consume them which will add them to your arc balance. You can see your balance in TC reward vault in any map.

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182
Why my total votes on vote page is showing less?

All pages on our website are cached to speed up browsing. If you cannot see your votes updated please wait a while for site to refresh its cache.

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164
Why is the map i play on is not listed on vote page?

Due to vote limit by ark-servers.net we can only advertise 3 servers, however our voting system is cluster wide so if your map is not listed on vote page you can still vote for 3 maps listed there and still claim your rewards on the map you are playing.

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181
What is Arc bars?

Arc bar is a main currency type used throughout our server for trading, You can get them by voting or from other players by trading.

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72
What is Avalanche coin ?

Avalanche coin is a custom currency from our mod, you can convert arc bars to avalanche coins. Mainly used to fill the gap where an item would be too expensive for arc bars.

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72
Rules
What are your rules?

Please ensure to read the rules for our cluster and understand them. If you are unsure about a rule, you are always welcome to ask the community or a team member to clarify

Click Here for rules page.

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76
Website
What is Arkdata?

Arkdata is a tool developed to read ark map files, with Arkdata you can keep track of your dinos, dino information, tribe logs and more!

Access arkdata from here.

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82
How can i request admin help or support?

If you need any kind of support, you will need to submit a ticket via the website.

  1. Ensure you are registered and logged into the website
  2. Visit www.avalanche-gaming.com/ticket
  3. Select New Ticket
  4. Fill in all the details and then submit the ticket
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72
I cannot connect, player already connected?

Please use our kick feature to kick your character from servers so you can join back.

When you unexpectedly disconnected / crashed in game and can’t log back in due to an error saying there is already a player connected? Follow the steps below to fix this error;

  1. On our website click on User Panel in the top right
  2. Login with your steam
  3. If this is your first time logining with Steam, finish this process by entering your email which system will create a user for you.
  4. Once login processs is completed in user panel click on Kick Your In Game Character
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82
Support
How do i get my SteamID64?
  1. Head to steamid.io.
  2. Sign in through Steam.
  3. Once logged in, click on your profile picture and on the drop down menu select profile.
  4. You should be able to see your steamid64, it will normally start with 7656.
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83
How can i request admin help or support?

If you need any kind of support, you will need to submit a ticket via the website.

  1. Ensure you are registered and logged into the website
  2. Visit www.avalanche-gaming.com/ticket
  3. Select New Ticket
  4. Fill in all the details and then submit the ticket
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72
How to get in game coordinates?

When you need to send coordinates to an admin to check something out, please use the copycoordstoclipboard command to make it easier for an admin to teleport to that position.

Here is how you use the command:

  1. Go to the location
  2. Open the command console (You do this by pressing TAB)
  3. Type ccc into the command console and press Enter
  4. Although it wont show anything at this stage coordinates are copied to your clipboard.
  5. Paste the coordinates using CTRL + V in a text document or in support ticket

Example of how the coordinates should look when you paste them

260588 -332380 22237 -58.56 8.57

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72
Discord
How can i make a suggestion?

You can make suggestions in our discord channels #suggestions

 

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